Admissions - YOU MUST BOOK 24 HOURS IN ADVANCE
Online Booking Terms & Conditions 14.07.2020
Your commitment to us
When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between The Canterbury Oast Trust Ltd and yourself.
Prices
Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets. Prices displayed on the site however, are subject to change without notice.
Cancellations
We do not issue any refunds for cancellations. This includes any purchases made during or after lockdown due to Coronavirus Pandemic (from 22nd March 2020).
Online Booking
Once purchased, on-line tickets may not be used in conjunction with any other offer.
No ticket may be resold.
Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.
Please bring along your booking reference number and/or email print out.
Prices are correct at time of going to press and are subject to change without notification.
ON ARRIVAL
YOU MUST PRE-BOOK ALL TICKETS (At least 24 hours before)
We cannot (due to government rules) allow anyone on site who has not pre-booked their tickets online.
Therefore we will be turning away anyone without a ticket on the driveway.
Please do not put the staff in the position of having to deal with any conflict/raised voices as this will put them at risk. We will take your details and deal with you in a timely manner via email.
You must show your ticket booking for scanning either on paper or phone – to gain entry. We will not have the systems to “look up” your tickets so you MUST bring them with you.
Please ensure you also bring your valid membership card with you on entry as we will not be admitting you without it.
COVID-19
Social distancing must be observed at all times while on site. We reserve the right to ask you to leave if you or any of your party are not observing the current government regulations whilst visiting our site.
If you or anyone you have been in contact with have any symptoms of Coronavirus (new continuous cough, high temperature) please do not visit site.
Wash and dry hands responsibly before entering and leaving the site, before and after any animal contact, before and after using play equipment and very crucially before or after eating or drinking on site.
Be respectful of our staff and volunteers working during your visit. We will not tolerate any aggression or any invasion of personal space.
We have hand wash facilities around the site but please be aware we encourage hand washing above the use of hand gel as it is more effective and less damaging to the ecology of the farm.
We encourage the wearing of masks as we are a care home site which need to keep extra Covid secure.
Please dispose of any protective masks/gloves/wipes in the YELLOW Clinical Waste bins provided on site and NEVER in a standard bin.
Please follow the one way signs where applicable.
Please have patience as there will be new procedures on site which may take more time. Use the designated waiting zones but also use your common sense to ensure social distancing at all time.
We are a large site – so please spread out and enjoy it.
We reserve the right to refuse entry to anyone found to be putting others at risk or purposely breaking the rules set out above.
Anyone behaving in this manner will be asked to leave site.
Ticket options
Online Booking Terms & Conditions 14.07.2020
Your commitment to us
When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between The Canterbury Oast Trust Ltd and yourself.
Prices
Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets. Prices displayed on the site however, are subject to change without notice.
Cancellations
We do not issue any refunds for cancellations. This includes any purchases made during or after lockdown due to Coronavirus Pandemic (from 22nd March 2020).
Online Booking
Once purchased, on-line tickets may not be used in conjunction with any other offer.
No ticket may be resold.
Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.
Please bring along your booking reference number and/or email print out.
Prices are correct at time of going to press and are subject to change without notification.
ON ARRIVAL
YOU MUST PRE-BOOK ALL TICKETS (At least 24 hours before)
We cannot (due to government rules) allow anyone on site who has not pre-booked their tickets online.
Therefore we will be turning away anyone without a ticket on the driveway.
Please do not put the staff in the position of having to deal with any conflict/raised voices as this will put them at risk. We will take your details and deal with you in a timely manner via email.
You must show your ticket booking for scanning either on paper or phone – to gain entry. We will not have the systems to “look up” your tickets so you MUST bring them with you.
Please ensure you also bring your valid membership card with you on entry as we will not be admitting you without it.
COVID-19
Social distancing must be observed at all times while on site. We reserve the right to ask you to leave if you or any of your party are not observing the current government regulations whilst visiting our site.
If you or anyone you have been in contact with have any symptoms of Coronavirus (new continuous cough, high temperature) please do not visit site.
Wash and dry hands responsibly before entering and leaving the site, before and after any animal contact, before and after using play equipment and very crucially before or after eating or drinking on site.
Be respectful of our staff and volunteers working during your visit. We will not tolerate any aggression or any invasion of personal space.
We have hand wash facilities around the site but please be aware we encourage hand washing above the use of hand gel as it is more effective and less damaging to the ecology of the farm.
We encourage the wearing of masks as we are a care home site which need to keep extra Covid secure.
Please dispose of any protective masks/gloves/wipes in the YELLOW Clinical Waste bins provided on site and NEVER in a standard bin.
Please follow the one way signs where applicable.
Please have patience as there will be new procedures on site which may take more time. Use the designated waiting zones but also use your common sense to ensure social distancing at all time.
We are a large site – so please spread out and enjoy it.
We reserve the right to refuse entry to anyone found to be putting others at risk or purposely breaking the rules set out above.
Anyone behaving in this manner will be asked to leave site.
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