The 30 minute time slot on your booking is your arrival time. You must arrive at the Rare Breeds Centre within that time frame to redeem your booking. Once your booking is redeemed you can stay all day and return to your car as often as you need to - as long as you wash your hands before reentering site.

We have set out these arrival times to stagger vehicles arriving and avoid crowds forming at Admissions. Please bear this in mind when planning your journey. 

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode/QR Code that also contains this number. We suggest printing out the confirmation email or keeping a screenshot of the booking reference on your Smartphone. This will be scanned and redeemed at Admissions and you will be granted access to the Rare Breeds Centre. 

No, we regret we are unable to issue refunds. We are a registered charity for adults with learning disabilities.

You will receive 2 renewal reminders via email before any Memberships on your account are due to expire. One, 30 days before expiry and another 7 days before. Simply follow the links to renew the same Membership or purchase a different Membership if your circumstances have changed.

Gift Aid allows charities like us to reclaim tax (25p for every £1) from the government on your donations. If you are a UK tax payer, by opting to Gift Aid, you enable us to treat your whole payment as a donation, so each £1 you spend can do £1.25p of good. 

Gift Aid donations can only be made in respect of UK taxpayers and their households.
You must pay an amount of Income Tax or Capital Gains Tax at least equal to the amount we reclaim on your gift in the tax year (6th April -5th April) currently 25p for every £ you give. If you do not pay UK tax you can not agree to Gift Aid your admission. (Other taxes such as VAT and council tax do not qualify)

The declaration is in respect of a Gift Aid donation which is equivalent to the normal Admission charge to the Rare Breeds Centre plus at least 10%. The whole amount so given, is regarded as a donation under Gift Aid and we can recover tax you have paid from HMRC.

Once you have submitted your details and agreed to Gift Aid your donation, you need do nothing more, we simply reclaim the basic rate tax you have already paid on your donation to the Rare Breeds Centre from HMRC.
The information you give will remain confidential and will not be passed to any organisation other than HMRC (formerly Inland Revenue)
 

 Wheelchair access is good around the core farm attractions but difficult in the more remote areas.

Canterbury Oast Trust will reclaim from HMRC 25p of tax on every £1 you donate.
If you pay Income Tax at the higher rate, you must include all your Gift Aid donations on your Self Assessment Tax Return if you want to receive the additional tax relief due to you.

You do not have to print out your booking confirmation. If you are using a handheld device or Smartphone simply bring up your email and show this to the Admissions team. We recommend that you take a screenshot of your booking, just in case you are unable to access your emails while on site (some service providers have weak/no signal in our area).

We accept cash, Visa, Visa Debit, Visa Electron, Mastercard, Maestro and Solo. 

We do not accept American Express.

We do not have ATM on site.

We only allow assistance dogs on site. This is for the safety of our farm animals.

Please do not bring your pet to site if you intend to leave it alone in your vehicle while you visit. You will be asked to leave site.

We have WiFi across the majority of our site. Simply enter your email address and connect.

Yes. We can verify your valid membership by name, email address or post code at Admissions on your first visit. 

You will need to visit the Gift Shop before entering the Farm to collect your Membership Card(s) and have your photograph taken. We do not take photographs of children. 

Alternatively, you can view a digital membership card in your account, which can be scanned on arrival. 

If you require a carer, you can bring them in for free providing you have paid the full price for admission.

Don't forget to add your carer(s) FREE ticket when booking an arrival time online.

Yes, we are happy to rearrange your booking if needed. Please email admissions@rarebreeds.org.uk to rearrange any bookings. Tickets are valid for 90 days from the date of purchase, so please rearrange your booking within this timeframe. 

If you have a Paper Voucher to redeem, select the Voucher ticket on our website. This will not charge you but will book your arrival time slot. Bring your booking and your Paper Voucher with you to the gate. We will redeem your booking and collect your Paper Voucher from you. 

Yes. Please call us on 01233 861493 between 09:00 and 16:00 Monday - Friday for any queries that cannot be answered by our website. We will do our best to answer as promptly as possible however during peak times this may take a little longer.